The gender communication handbook : conquering conversational collisions between men and women /

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Bibliographic Details
Author / Creator:	Nelson, Audrey, 1948-
Imprint:	San Francisco : Pfeiffer, c2012.
Description:	xxiii, 327 p. ; 24 cm.
Language:	English
Series:	Pfeiffer essential resources for training and HR professionals Pfeiffer essential resources for training and HR professionals.
Subject:	Interpersonal communication -- Sex differences. Interpersonal relations -- Sex differences. Interpersonal communication -- Sex differences. Interpersonal relations -- Sex differences.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8840052

Hidden Bibliographic Details
Other authors / contributors:	Brown, Claire Damken.
ISBN:	9781118128794 (pbk.) 1118128796 (pbk.)
Notes:	Includes bibliographical references and index.
Summary:	"Men and women exhibit distinct, innate, and acculturated sex differences in their verbal and nonverbal communication styles. In the work environment, the difficulties and misunderstandings generated by these differences not only reduce productivity and efficiency but also lower morale. In this book, the authors show through empirical research and extensive anecdotal evidence--garnered from fifty years of combined corporate work experience, research, gender seminars, coaching and consulting--the specific verbal and nonverbal behaviors men and women employ that define our sex roles' expectations yet paradoxically often ultimately result in barriers to effective inter-gender communication"--

Table of Contents:

Exercises and Tables
Preface
Acknowledgments
The Authors
Introduction
Chapter 1. Getting Started: Are Men and Women Just Born Different or Do They Learn to Be Different?
Learning Objectives
Introduction
Section 1: Introduction to Gender: It's Complicated
Section 2: What Do Women and Men Really Think of Each Other?
Section 3: Transcending Gender: The Androgynous Answer
Chapter 2. He Speaks, She Speaks: What Different Things They Say
Learning Objectives
Introduction
Section 1: Talk the Talk: Facts and Fiction About Sex Differences in Speech Communication
Section 2: Different Speech Styles, Outcomes, and Missed Connections
Action Steps for Men
Action Steps for Women
Chapter 3. Gender Conversation Technicalities: Interruptions, Overlapping, and Other Turn-Taking Dilemmas
Learning Objectives
Introduction
Section 1: How He and She Interrupt and Overlap Their Talk
Section 2: Women's and Men's Perspectives: Other and Self
Action Steps for Men
Action Steps for Women
Chapter 4. Women, Men, and Unspoken Messages
Learning Objectives
Introduction
Section 1: Unspoken Gender Messages
Section 2: Gender Touch and Power at Work
Section 3: Space: The Final Gender Frontier
Section 4: Something in the Way She and He Move: Women's and Men's Gestures and Movements
The Voice's Message
Action Steps for Men
Action Steps for Women
Chapter 5. How She and He Listen
Learning Objectives
Introduction
Section 1: Listening Between Him and Her
Section 2: Women and Men Do Listen Differently
Section 3: Improved Listening Skills for Women and Men
Action Steps for Men
Action Steps for Women
Chapter 6. Men, Women, and Conflict: Take It Like a Man Versus Nice Girls Don't Do Conflict
Learning Objectives
Introduction
Section 1: The Playground as Battleground
Section 2: Nice Girls Don't Do Conflict
Section 3: Play Fighting
Section 4: The Anger Advantage
Rule Makers and Rule Breakers: Is There a Double Standard in Expressing Anger?
Section 5: Crying as a Female Trademark
Action Steps for Men
Action Steps for Women
Chapter 7. He and She Wired
Learning Objectives
Introduction
Section 1: He and She: The Smiley Face Dilemma
How and Why He and She Use Emoticons
Section 2: E-Mail Showdown: One Sentence Versus One Paragraph
Section 3: Why Can't He Be Nice?
Section 4: Can E-Mail Level the Playing Field for Women?
Action Steps for Men
Action Steps for Women
Chapter 8. Final Thoughts on Reaching Across the Gender Divide
Learning Objectives
Introduction
Options for Closing the Training Program
Action Plan and Next Steps
Chapter 9. Example One-Hour Program
Learning Objectives
Introduction
Example 1: Conquering Conversational Collisions Between Men and Women
Example 2: Talk Remedies for Communication Between Men and Women
Chapter 10. A Half-Day Program
Learning Objectives
Introduction
Example 1: Conquering Conversational Collisions Between Men and Women
Example 2: Talk Remedies for Communication Between Men and Women
Chapter 11. A Full-Day Program
Learning Objectives
Introduction
Example 1: Conquering Conversational Collisions Between Men and Women
Example 2: Talk Remedies for Communication Between Men and Women
Additional Instruments and Training Tools
Recommended Resources
References
Index

The gender communication handbook : conquering conversational collisions between men and women /

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