Service design and delivery /

Service design and delivery /

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Bibliographic Details
Imprint:New York : Springer, c2011.
Description:1 online resource (xxii, 169 p.)
Language:English
Series:Service science: Research and innovations in the service economy
Service science.
Subject:
Service industries.
Service industries -- Quality control.
Customer services.
Customer services.
Service industries.
Service industries -- Quality control.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/8898052
Hidden Bibliographic Details
Other authors / contributors:Macintyre, Mairi.
Parry, Glenn.
Angelis, Jannis.
ISBN:9781441983213 (electronic bk.)
144198321X (electronic bk.)
9781441983206
1441983201
Notes:Includes bibliographical references and index.
Description based on print version record.
Other form:Print version: Service Design and Delivery. Springer-Verlag New York Inc 2011 9781441983206

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