Metrics : how to improve key business results /

Metrics : how to improve key business results /

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Bibliographic Details
Author / Creator:	Klubeck, Martin.
Imprint:	[Berkeley, CA] : Apress ; New York : Distributed by Springer Science+Business Media, c2011.
Description:	1 online resource (xix, 351 p.) : ill. (some col.)
Language:	English
Subject:	Organizational effectiveness -- Evaluation. Organizational change. Organizational change. Organizational effectiveness -- Evaluation. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8900445

Hidden Bibliographic Details
ISBN:	9781430237273 (electronic bk.) 1430237279 (electronic bk.) 9781430237266
Notes:	Includes index. Includes bibliographical references and index.
Other form:	Print version: Klubeck, Martin. Metrics. [Berkeley, CA] : Apress ; New York : Distributed by Springer Science+Business Media, 2011 9781430237266

Table of Contents:

Establishing A Common Language
Data, and Measures, and Information, OH MY!
Designing Metrics
The How
Planning a Good Metric
Where to Begin
Using Metrics as Indicators
Using the Answer Key
A Shortcut
Start with Effectiveness
Triangulation
Essential to Creating Effective Metrics
Expectations
How to View Metrics in a Meaningful Way
Creating and Interpreting the Metrics Report Card
Final Product: The Metrics Report Card
Advanced Metrics
Creating the Service Catalog
How to Enhance the Report Card
Establishing Standards and Benchmarks
Respecting the Power of Metrics
Avoiding the Research Trap
Embracing Your Organization's Uniqueness.