The exchange strategy for managing conflict in health care : how to defuse emotions and create solutions when the stakes are high /
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| Author / Creator: | Dinkin, Steven. |
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| Imprint: | New York : McGraw-Hill, [2013] ©2013 |
| Description: | xvi, 185 pages ; 23 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8958873 |
| Summary: | The proven four-step method for improving communicationand managing conflict in any healthcare setting <p>A Doody's Core Title for 2015!</p> <p> The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategiesand techniques for structuring conversations about conflicts and issues in groups large and small.</p> <p> "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital</p> <p> "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc.</p> <p> "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health</p> <p> "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego</p> |
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| Physical Description: | xvi, 185 pages ; 23 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780071801966 0071801960 |
