Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" /
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Author / Creator: | Hanan, Mack |
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Imprint: | New York : American Management Association, c1989. |
Description: | xiv, 193 p. : ill. ; 24 cm. |
Language: | English |
Subject: | |
Format: | E-Resource Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/954997 |
Item Description: | Includes index. |
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Physical Description: | xiv, 193 p. : ill. ; 24 cm. |
ISBN: | 0814459447 |