The reference interview today : negotiating and answering questions face to face, on the phone, and virtually /
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| Author / Creator: | Harmeyer, Dave, 1956- author. |
|---|---|
| Imprint: | Lanham, Maryland : Rowman & Littlefield, [2014] |
| Description: | xvi, 155 pages ; 23 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/9954364 |
Table of Contents:
- Foreword
- Preface
- Acknowledgments
- 1. Prologue: Is the Reference Interview Dead?
- 2. A Literature Review of the Reference Interview
- 3. Scenario 1: Virtual Reference: Less Is More
- 4. Scenario 2: A Phone Interview: Save the Time of the Reader
- 5. Scenario 3: At the Reference Desk: Harry Potter and the Secrets of Hogwarts
- 6. Scenario 4: Virtual in Vegas
- 7. Scenario 5: An Unlikely Answer under a Window of Stained Glass
- 8. Scenario 6: Earthquake Reference
- 9. Scenario 7: Helping Publish, Not Perish
- 10. Scenario 8: My So-Called Second Life
- 11. Scenario 9: Reviving the Reference Interview: From Desk to Chat to Phone
- 12. Scenario 10: A Reference Interview in 2025
- 13. Scenario 11: Hybrid Reference: Blending the Reference Interview and Information Literacy
- 14. Scenario 12: A Surprise at Rosey's Beauty Salon: Toward Ethos, Values, and Codes of Ethics
- 15. Scenario 13: The Reference Interview Thrives
- 16. A Conceptual Model for Online Chat Reference Answer Accuracy
- Bibliography
- Index
- About the Author
