The quality infrastructure : measuring, analyzing, and improving library services /
Saved in:
| Imprint: | Chicago : American Library Association, 2014. |
|---|---|
| Description: | xiii, 186 pages : illustrations ; 23 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/9956845 |
Table of Contents:
- From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright
- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White
- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi
- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner
- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette
- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton
- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis
- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy
- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell
- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley
- Developing a library assessment program at Washington University in St. Louis / Carol Mollman.
