The quality infrastructure : measuring, analyzing, and improving library services /

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Bibliographic Details
Imprint:	Chicago : American Library Association, 2014.
Description:	1 online resource (xiii, 186 pages) : illustrations
Language:	English
Subject:	Academic libraries -- United States -- Evaluation -- Case studies. Research libraries -- United States -- Evaluation -- Case studies. Public services (Libraries) -- Evaluation -- Case studies. Libraries -- Quality control -- Case studies. Library administration -- United States -- Case studies. Library administration -- Canada -- Case studies. Academic libraries -- Evaluation. Libraries -- Quality control. Library administration. Public services (Libraries) -- Evaluation. Research libraries -- Evaluation. Canada. United States. Electronic books. Case studies.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11247510

Hidden Bibliographic Details
Other authors / contributors:	Murphy, Sarah Anne, editor.
ISBN:	9780838994962 0838994962 9780838994955 0838994954 9780838911730 0838911730 9780838994979 0838994970
Notes:	Includes bibliographical references and index. English. Print version record.
Summary:	Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Other form:	Print version: Quality infrastructure 9780838911730

Table of Contents:

From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright
Tracking our performance : assessment at the University of Virginia Library / Lynda S. White
The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi
Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner
Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette
Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton
The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis
Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy
Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell
Building an assessment program in the Liberal Arts College Library / Lucretia McCulley
Developing a library assessment program at Washington University in St. Louis / Carol Mollman.

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