The ITSM Iron Triangle : Incidents, Changes and Problems.
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Author / Creator: | McLean, Daniel. |
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Imprint: | Ely : IT Governance Pub., 2012. |
Description: | 1 online resource (188 pages). |
Language: | English |
Series: | Stories in transforming ITIL® best practice into operational success, 1 Stories in transforming ITIL® best practice into operational success, 1. |
Subject: | |
Format: | E-Resource Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/12539659 |
Summary: | This innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs. |
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Physical Description: | 1 online resource (188 pages). |
ISBN: | 9781849283182 1849283184 |