The ITSM Iron Triangle : Incidents, Changes and Problems.
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| Author / Creator: | McLean, Daniel. |
|---|---|
| Imprint: | Ely : IT Governance Pub., 2012. |
| Description: | 1 online resource (188 pages). |
| Language: | English |
| Series: | Stories in transforming ITIL® best practice into operational success, 1 Stories in transforming ITIL® best practice into operational success, 1. |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/12539659 |
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| 100 | 1 | |a McLean, Daniel. |1 http://viaf.org/viaf/290928792 | |
| 245 | 1 | 4 | |a The ITSM Iron Triangle : |b Incidents, Changes and Problems. |
| 260 | |a Ely : |b IT Governance Pub., |c 2012. | ||
| 300 | |a 1 online resource (188 pages). | ||
| 336 | |a text |b txt |2 rdacontent |0 http://id.loc.gov/vocabulary/contentTypes/txt | ||
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| 490 | 1 | |a Stories in transforming ITIL® best practice into operational success, 1 | |
| 505 | 0 | |a Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way. | |
| 505 | 8 | |a Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources. | |
| 520 | |a This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization?s particular needs. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Business enterprises |x Information technology |x Management. | |
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| 650 | 7 | |a Information technology |x Management. |2 fast |0 (OCoLC)fst00973112 | |
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a McLean, Daniel. |t ITSM Iron Triangle : Incidents, Changes and Problems. |d Ely : IT Governance Publishing, ©2012 |z 9781849283175 |
| 830 | 0 | |a Stories in transforming ITIL® best practice into operational success, 1. | |
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