The ITSM Iron Triangle : Incidents, Changes and Problems.

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Bibliographic Details
Author / Creator:	McLean, Daniel.
Imprint:	Ely : IT Governance Pub., 2012.
Description:	1 online resource (188 pages).
Language:	English
Series:	Stories in transforming ITIL® best practice into operational success, 1 Stories in transforming ITIL® best practice into operational success, 1.
Subject:	Business enterprises -- Information technology -- Management. Information technology -- Management. Information technology -- Management.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/12539659

Hidden Bibliographic Details
ISBN:	9781849283182 1849283184
Notes:	Print version record.
Summary:	This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization?s particular needs.
Other form:	Print version: McLean, Daniel. ITSM Iron Triangle : Incidents, Changes and Problems. Ely : IT Governance Publishing, ©2012 9781849283175

Table of Contents:

Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way.
Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources.

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