The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management /

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Bibliographic Details
Author / Creator:	Hawkins Mitchell, Vali, 1949-
Imprint:	Brookfield, Conn. : Rothstein Associates, ©2013. ©2013
Description:	1 online resource
Language:	English
Series:	The Rothstein catalog on disaster recovery Rothstein catalog on disaster recovery.
Subject:	Psychology, Industrial. Personnel management. Emotions. Organizational behavior. Crisis management. Crisis management. Emotions. Organizational behavior. Personnel management. Psychology, Industrial. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/12539776

Hidden Bibliographic Details
Other authors / contributors:	Noakes-Fry, Kristen.
ISBN:	9781931332682 1931332681 9781931332842 1931332843 9781931332583 1931332584 9781931332651 1931332657
Notes:	Title from title screen. Includes bibliographical references.
Summary:	Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
Other form:	Print version: Hawkins Mitchell, Vali, 1949- Cost of emotions in the workplace 9781931332583

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