Hidden Bibliographic Details
| Other authors / contributors: | Burgess, John (K. John)
Connell, Julia, 1956-
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| ISBN: | 0203003004
9780203003008
9781134248810
1134248814
0415357020
9780415357029
1134248822
9781134248827
1280548991
9781280548994
9786610548996
6610548994
9781134248773
1134248776
9780415511483
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| Notes: | Includes bibliographical references and index.
English.
Description based on print version record.
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| Summary: | Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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| Other form: | Print version: Developments in the call centre industry New York, NY ; London : Routledge, Taylor & Francis Group, 2006. 0415357020 (hb)
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| Standard no.: | 10.4324/9780203003008
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