Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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Bibliographic Details
Author / Creator:Inghilleri, Leonardo, author.
Imprint:New York : AMACOM American Management Association, [2010]
Description:1 online resource
Language:English
Subject:
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13597508
Hidden Bibliographic Details
Other authors / contributors:Solomon, Micah, author.
ISBN:9780814415399
0814415393
0814415385
9780814415382
1282524488
9781282524484
9786612524486
6612524480
Notes:Includes bibliographical references and index.
English.
Summary:The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Other form:Print version: Exceptional service, exceptional profit New York : American Management Association, c2010. 9780814415382