Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
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Author / Creator: | Inghilleri, Leonardo, author. |
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Imprint: | New York : AMACOM American Management Association, [2010] |
Description: | 1 online resource |
Language: | English |
Subject: | |
Format: | E-Resource Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/13597508 |