Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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Bibliographic Details
Author / Creator:	Inghilleri, Leonardo, author.
Imprint:	New York : AMACOM American Management Association, [2010]
Description:	1 online resource
Language:	English
Subject:	Customer services. Consumer satisfaction. Customer loyalty. Consumer satisfaction Customer loyalty Customer services
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/13597508

Hidden Bibliographic Details
Other authors / contributors:	Solomon, Micah, author.
ISBN:	9780814415399 0814415393 0814415385 9780814415382 1282524488 9781282524484 9786612524486 6612524480
Notes:	Includes bibliographical references and index. English.
Summary:	The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Other form:	Print version: Exceptional service, exceptional profit New York : American Management Association, c2010. 9780814415382

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