Hidden Bibliographic Details
| Varying Form of Title: | Tools for resolving violated expectations, broken commitments, and bad behavior
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| Other title: | Crucial confrontations.
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| Other authors / contributors: | Patterson, Kerry, 1946- author.
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| ISBN: | 9781299825840
1299825842
9780071830591
0071830596
9780071829311
0071829318
0071830596
9780071830607
007183060X
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| Digital file characteristics: | text file
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| Notes: | First edition published as: Crucial confrontations. McGraw-Hill, 2005.
Includes bibliographical references and index.
"Release date: November 19, 2013."
Print version record.
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| Summary: | "Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior? they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems? permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : "Revolutionary ideas ... opportunities for breakthrough ..." ? Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." ? Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." ? Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." ? Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." ? Mike Murray, VP Human Resources and Administration (retired), Microsoft"--
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| Other form: | Print version: Patterson, Kerry, 1946- Crucial confrontations. Crucial accountability. 2e [edition]. New York : McGraw-Hill, [2013] 9780071830607
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