Hidden Bibliographic Details
| ISBN: | 9780814432204
0814432204
0814432190
9780814432198
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| Notes: | Includes index.
Includes bibliographical references and index.
Print version record.
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| Summary: | Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to.
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| Other form: | Print version: I hear you. New York : American Management Association, [2013] 9780814432198
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