Customer analytics for dummies /

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Bibliographic Details
Author / Creator:Sauro, Jeff.
Imprint:Hoboken, NJ : John Wiley & Sons, Inc., [2015]
Description:1 online resource (x, 324 pages :) illustrations.
Language:English
Series:For dummies
--For dummies.
Subject:
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13680700
Hidden Bibliographic Details
ISBN:9781118937594
1118937597
9781118937631
1118937635
Notes:Includes index.
Summary:Ensuring your customers are having positive experiences with your company at all levels is crucial to the success of your business. Sauro shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions.
Other form:Print version: Sauro, Jeff. Customer analytics for dummies. Hoboken, New Jersey : John Wiley & Sons, Inc., ©2015 x, 324 pages --For dummies. 9781118937594
Standard no.:9781118937594

MARC

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490 1 |a For dummies 
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505 0 |a Introduction -- Getting started with customer analytics -- Identifying your customers -- Analytics for the customer journey -- Analytics for product development -- The part of tens -- Appendix. Predicting with customer analytics. 
520 |a Ensuring your customers are having positive experiences with your company at all levels is crucial to the success of your business. Sauro shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. 
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