The loyalty effect : the hidden force behind growth, profits, and lasting value /

The loyalty effect : the hidden force behind growth, profits, and lasting value /

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Bibliographic Details
Author / Creator:	Reichheld, Frederick F.
Imprint:	Boston, Mass. : Harvard Business School Press, c1996.
Description:	xii, 323 p. : ill. ; 24 cm.
Language:	English
Subject:	Customer relations. Consumer satisfaction. Job satisfaction. Labor productivity. Loyalty. Consumer satisfaction. Customer relations. Job satisfaction. Labor productivity. Loyalty.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/2440701

Hidden Bibliographic Details
Other authors / contributors:	Teal, Thomas, 1937-
ISBN:	0875844480
Notes:	Includes bibliographical references (p. 311-314) and index.

Regenstein, Bookstacks

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.5.R4380 1996
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