Measuring customer satisfaction : survey design, use, and statistical analysis methods /

Measuring customer satisfaction : survey design, use, and statistical analysis methods /

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Bibliographic Details
Author / Creator:	Hayes, Bob E., 1963-
Edition:	2nd ed.
Imprint:	Milwaukee, Wis. : ASQC Quality Press, 1997.
Description:	xviii, 278 p. : illus. ; 24 cm.
Language:	English
Subject:	Consumer satisfaction -- Statistical methods. Questionnaires. Consumer satisfaction -- Statistical methods. Questionnaires.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/2958060

Hidden Bibliographic Details
ISBN:	087389362X (alk. paper)
Notes:	Includes bibliographical references (p. 261-266) and index.

Description
Summary:	This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.
Physical Description:	xviii, 278 p. : illus. ; 24 cm.
Bibliography:	Includes bibliographical references (p. 261-266) and index.
ISBN:	087389362X