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|a 97003240
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|a 087389362X (alk. paper)
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|a (NhCcYBP)YBT 97003240
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|a (NhCcYBP)YBP98077104443
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|a DLC
|c DLC
|d DLC
|d OCoLC
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0 |
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|a HF5415.335
|b .H39 1997
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Hayes, Bob E.,
|d 1963-
|0 http://id.loc.gov/authorities/names/n91076217
|1 http://viaf.org/viaf/85339849
|
| 245 |
1 |
0 |
|a Measuring customer satisfaction :
|b survey design, use, and statistical analysis methods /
|c Bob E. Hayes.
|
| 250 |
|
|
|a 2nd ed.
|
| 260 |
|
|
|a Milwaukee, Wis. :
|b ASQC Quality Press,
|c 1997.
|
| 300 |
|
|
|a xviii, 278 p. :
|b illus. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
|
|a Includes bibliographical references (p. 261-266) and index.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Statistical methods.
|
| 650 |
|
0 |
|a Questionnaires.
|0 http://id.loc.gov/authorities/subjects/sh85109824
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Statistical methods.
|2 fast
|0 http://id.worldcat.org/fast/fst00876409
|
| 650 |
|
7 |
|a Questionnaires.
|2 fast
|0 http://id.worldcat.org/fast/fst01085691
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)154652318
|
| 929 |
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|a cat
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| 999 |
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| 928 |
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|
|t Library of Congress classification
|a HF5415.335 .H39 1997
|l JRL
|c JRL-Gen
|i 3269080
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| 927 |
|
|
|t Library of Congress classification
|a HF5415.335 .H39 1997
|l JRL
|c JRL-Gen
|e CONE
|b 48277523
|i 5272448
|
