Measuring customer satisfaction : survey design, use, and statistical analysis methods /
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Author / Creator: | Hayes, Bob E., 1963- |
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Edition: | 2nd ed. |
Imprint: | Milwaukee, Wis. : ASQC Quality Press, 1997. |
Description: | xviii, 278 p. : illus. ; 24 cm. |
Language: | English |
Subject: | |
Format: | E-Resource Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2958060 |
ISBN: | 087389362X (alk. paper) |
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Notes: | Includes bibliographical references (p. 261-266) and index. |
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