Beyond customer satisfaction to customer loyalty : the key to greater profitability /
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| Author / Creator: | Bhote, Keki R., 1925- |
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| Imprint: | New York : American Management Association, c1996. |
| Description: | x, 148 p. : ill. ; 22 cm. |
| Language: | English |
| Series: | AMA management briefing. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3035096 |
Regenstein, Bookstacks
| Call Number: |
HF5415.5 .B486 1996
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| c.1 | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |