Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
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| Author / Creator: | Anton, Jon. |
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| Imprint: | New York : Customer Service Group, c1997. |
| Description: | xi, 152 p. : ill. ; 28 cm. |
| Language: | English |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3051667 |
Regenstein, Bookstacks
| Call Number: |
HF5415.335 .A57 1997
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| c.1 | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |
