Customer satisfaction measurement : a management information system for total quality /

Customer satisfaction measurement : a management information system for total quality /

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Bibliographic Details
Author / Creator:	Marr, Sheree L.
Imprint:	Chicago, Ill. : American Marketing Association, c1993.
Description:	43 p. : ill. ; 29 cm.
Language:	English
Series:	Marketing research technique series Marketing research technique series (Unnumbered
Subject:	Consumer satisfaction. Consumers -- Research. Consumer satisfaction. Consumers -- Research. Total quality management.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/3782518

Hidden Bibliographic Details
Other authors / contributors:	Crosby, Lawrence A.
Notes:	Includes bibliographical references (p. 41-43).

Regenstein, Bookstacks

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.5 .M67 1993
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian