Customer satisfaction measurement : a management information system for total quality /
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| Author / Creator: | Marr, Sheree L. |
|---|---|
| Imprint: | Chicago, Ill. : American Marketing Association, c1993. |
| Description: | 43 p. : ill. ; 29 cm. |
| Language: | English |
| Series: | Marketing research technique series Marketing research technique series (Unnumbered |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3782518 |
MARC
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| 001 | 3782518 | ||
| 003 | ICU | ||
| 005 | 20200721091010.9 | ||
| 008 | 931102s1993 ilua b 000 0 eng d | ||
| 035 | |a NYBGAEL1239-B | ||
| 035 | |a (NBISU)notisAEL1239 | ||
| 035 | |a (OCoLC)29234006 | ||
| 035 | |a 90050359 | ||
| 040 | |a MNT |c MNT |d NBiSU |d OCoLC | ||
| 100 | 1 | |a Marr, Sheree L. |0 http://id.loc.gov/authorities/names/no95029613 |1 http://viaf.org/viaf/68514249 | |
| 245 | 1 | 0 | |a Customer satisfaction measurement : |b a management information system for total quality / |c Sheree L. Marr and Lawrence A. Crosby. |
| 260 | |a Chicago, Ill. : |b American Marketing Association, |c c1993. | ||
| 300 | |a 43 p. : |b ill. ; |c 29 cm. | ||
| 336 | |a text |b txt |2 rdacontent |0 http://id.loc.gov/vocabulary/contentTypes/txt | ||
| 337 | |a unmediated |b n |2 rdamedia |0 http://id.loc.gov/vocabulary/mediaTypes/n | ||
| 338 | |a volume |b nc |2 rdacarrier |0 http://id.loc.gov/vocabulary/carriers/nc | ||
| 830 | 0 | |a Marketing research technique series (Unnumbered | |
| 490 | 1 | |a Marketing research technique series | |
| 504 | |a Includes bibliographical references (p. 41-43). | ||
| 650 | 0 | |a Consumer satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85031490 | |
| 650 | 0 | |a Consumers |x Research. |0 http://id.loc.gov/authorities/subjects/sh85031493 | |
| 650 | 7 | |a Consumer satisfaction. |2 fast |0 http://id.worldcat.org/fast/fst00876403 | |
| 650 | 7 | |a Consumers |x Research. |2 fast |0 http://id.worldcat.org/fast/fst00876427 | |
| 650 | 7 | |a Total quality management. |2 fast |0 http://id.worldcat.org/fast/fst01153015 | |
| 700 | 1 | |a Crosby, Lawrence A. |1 http://viaf.org/viaf/214107850 | |
| 903 | |a HeVa | ||
| 929 | |a cat | ||
| 999 | f | f | |i a151cde7-6692-5233-b291-be58af59721e |s 6dd61387-4ad3-5ff0-af59-42df720e0494 |
| 928 | |t Library of Congress classification |a HF5415.5 .M67 1993 |l JRL |c JRL-Gen |i 3658811 | ||
| 927 | |t Library of Congress classification |a HF5415.5 .M67 1993 |l JRL |c JRL-Gen |b 53510404 |i 6218686 | ||