Strategic customer care : an evolutionary approach to increasing customer value and profitability /
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| Author / Creator: | Brown, Stanley A., 1946- |
|---|---|
| Imprint: | New York ; Chichester : Wiley, c1999. |
| Description: | xiii, 305 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3909819 |
