Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /

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Bibliographic Details
Author / Creator:	Allen, Danica R., 1959-
Imprint:	Milwaukee, Wis. : ASQ Quality Press, c2000.
Description:	xvii, 243 p. : ill. ; 24 cm.
Language:	English
Subject:	Consumer satisfaction -- Statistical methods. Consumer satisfaction -- Statistical methods.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4345877

Hidden Bibliographic Details
Other authors / contributors:	Rao, T. R. (Tanniru R.), 1940-
ISBN:	0873894357 (alk. paper)
Notes:	Includes bibliographical references (p. 231-234) and index.

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Call Number:	HF5415.335 .A43 2000
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian