Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
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Author / Creator: | Allen, Danica R., 1959- |
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Imprint: | Milwaukee, Wis. : ASQ Quality Press, c2000. |
Description: | xvii, 243 p. : ill. ; 24 cm. |
Language: | English |
Subject: | |
Format: | E-Resource Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4345877 |
Physical Description: | xvii, 243 p. : ill. ; 24 cm. |
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Bibliography: | Includes bibliographical references (p. 231-234) and index. |
ISBN: | 0873894357 |