Handbook of customer satisfaction and loyalty measurement /

Handbook of customer satisfaction and loyalty measurement /

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Bibliographic Details
Author / Creator:	Hill, Nigel, 1952-
Edition:	2nd ed.
Imprint:	Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, c2000.
Description:	xiv, 290 p. : ill. ; 25 cm.
Language:	English
Subject:	Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc. Marketing research -- Handbooks, manuals, etc. Consumer satisfaction -- Evaluation. Marketing research. Handbooks and manuals.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4377962

Hidden Bibliographic Details
Other uniform titles:	Alexander, Jim. Hill, Nigel, 1952- Handbook of customer satisfaction measurement.
ISBN:	0566081946 (hardback)
Notes:	Rev. ed. of: Handbook of customer satisfaction measurement. c1996. Includes bibliographical references (p. [284]-286) and index.

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Call Number:	HF5415.335 .H55 2000
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