Description
| Summary: | Measuring and Improving Patient Satisfaction provides a detailed how-to approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
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| Physical Description: | xxiii, 510 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 0834210746 |
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