Measuring and managing customer satisfaction : going for the gold /
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| Author / Creator: | Kessler, Sheila. |
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| Imprint: | Milwaukee, Wis. : ASQC Quality Press, c1996. |
| Description: | xii, 228 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4488045 |
Regenstein, Bookstacks
| Call Number: |
HF5415.335 .K47 1996
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| c.1 | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |