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20031020201900.0 |
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960422s1996 wiua b 001 0 eng |
| 010 |
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|a 96019579
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| 020 |
|
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|a 0873893646 (alk. paper)
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| 035 |
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|a 96019579
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| 040 |
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|a DLC
|c DLC
|d DLC
|d OCoLC
|d OrLoB-B
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| 050 |
0 |
0 |
|a HF5415.335
|b .K47 1996
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
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|a Kessler, Sheila.
|0 http://id.loc.gov/authorities/names/n95058321
|1 http://viaf.org/viaf/50935316
|
| 245 |
1 |
0 |
|a Measuring and managing customer satisfaction :
|b going for the gold /
|c Sheila Kessler.
|
| 260 |
|
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|a Milwaukee, Wis. :
|b ASQC Quality Press,
|c c1996.
|
| 300 |
|
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|a xii, 228 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
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|a Includes bibliographical references (p. 215-216) and index.
|
| 505 |
2 |
0 |
|g Ch. 1.
|t Introduction to Going for the Gold --
|g Ch. 2.
|t Problems and Opportunities with Current Customer Satisfaction Measurement --
|g Ch. 3.
|t The Treasure Map: Designing the Customer Satisfaction System --
|g Ch. 4.
|t Selecting Your Tools --
|g Ch. 5.
|t Sharpening Your Tools --
|g Ch. 6.
|t Using the Tools: Efficient and Effective Digging --
|g Ch. 7.
|t CSS Data Analysis: Sifting Out the Gold --
|g Ch. 8.
|t The Strategic Quality Planning Meeting: Goldsmithing --
|g Ch. 9.
|t Celebrating Champions: Gold Medals --
|g Ch. 10.
|t Tools for Gathering Data --
|g Ch. 11.
|t Tools for Designing, Analyzing, and Synthesizing Data --
|g Ch. 12.
|t Tools for Using the Data.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Evaluation.
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Evaluation.
|2 fast
|0 http://id.worldcat.org/fast/fst00876404
|
| 901 |
|
|
|a ToCBNA
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)34651602
|
| 929 |
|
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|a cat
|
| 999 |
f |
f |
|i ad148aaa-3294-5f08-8a0a-01ad3c460b98
|s e80f0cc3-5942-5355-865e-d7a83236b75d
|
| 928 |
|
|
|t Library of Congress classification
|a HF5415.335 .K47 1996
|l JRL
|c JRL-Gen
|i 6402510
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.335 .K47 1996
|l JRL
|c JRL-Gen
|b 57953481
|i 7087910
|
