Measuring and managing customer satisfaction : going for the gold /
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Author / Creator: | Kessler, Sheila. |
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Imprint: | Milwaukee, Wis. : ASQC Quality Press, c1996. |
Description: | xii, 228 p. : ill. ; 24 cm. |
Language: | English |
Subject: | |
Format: | E-Resource Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4488045 |
ISBN: | 0873893646 (alk. paper) |
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Notes: | Includes bibliographical references (p. 215-216) and index. |
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