The customer delight principle : exceeding customers' expectations for bottom-line success /

The customer delight principle : exceeding customers' expectations for bottom-line success /

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Bibliographic Details
Author / Creator:	Keiningham, Timothy L.
Imprint:	Chicago : McGraw Hill, c2001.
Description:	xiv, 192 p. : ill. ; 24 cm.
Language:	English
Subject:	Consumer satisfaction. Success in business. Consumer satisfaction. Success in business.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4593968

Hidden Bibliographic Details
Other authors / contributors:	Vavra, Terry G.
ISBN:	0658010042
Notes:	"American Marketing Association". Includes bibliographical references and (p. 179-186) and index.

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.335 .K45 2001
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian