E-service : twenty-four ways to keep your customers when the competition is just a click away /

E-service : twenty-four ways to keep your customers when the competition is just a click away /

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Bibliographic Details
Author / Creator:Zemke, Ron.
Imprint:New York : American Management Association, 2000.
Description:viii, 341 p. ; 23 cm.
Language:English
Subject:
Customer loyalty.
Internet marketing.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/4597823
Hidden Bibliographic Details
Other authors / contributors:Connellan, Thomas K., 1942-
NetLibrary, Inc.
ISBN:0814424635 (electronic bk.) : $25.00
0814406068
Notes:Includes bibliographical references (p. 317-325) and index.
Electronic reproduction. Boulder, Colo. : NetLibrary, 2000. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.

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