E-service : twenty-four ways to keep your customers when the competition is just a click away /
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| Author / Creator: | Zemke, Ron. |
|---|---|
| Imprint: | New York : American Management Association, 2000. |
| Description: | viii, 341 p. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4597823 |