Customer relationship management : creating competetive advantage through win-win relationship strategies /

Customer relationship management : creating competetive advantage through win-win relationship strategies /

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Bibliographic Details
Author / Creator:	Storbacka, Kaj.
Imprint:	Singapore ; Boston : McGraw-Hill, c2001.
Description:	x, 160 p. : ill. ; 25 cm.
Language:	English
Subject:	Customer relations -- Management. Customer services -- Management. Competition. Customer relations -- Management. Customer services -- Management.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4650198

Hidden Bibliographic Details
Other authors / contributors:	Lehtinen, Jarmo.
ISBN:	0071188614
Notes:	Includes bibliographical references (p. 147-150) and index. committed to retain 20170930 20421213 HathiTrust

Regenstein, Bookstacks

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.5 .S76 2001
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian