Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /

Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /

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Bibliographic Details
Author / Creator:	Vavra, Terry G.
Imprint:	Milwaukee, Wis. : ASQ Quality Press, c2002.
Description:	xx, 307 p. : ill. ; 24 cm. + 1 computer optical disk (4 3/4 in.)
Language:	English
Subject:	Consumer satisfaction -- Statistical methods. Questionnaires. ISO 9000 Series Standards -- Handbooks, manuals, etc. Consumer satisfaction -- Statistical methods. ISO 9001 Standard. Questionnaires. Handbooks and manuals.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4668849

Hidden Bibliographic Details
ISBN:	0873895002 (alk. paper)
Notes:	Includes bibliographical references (p. 297-300) and index.

Regenstein, Bookstacks

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Call Number:	HF5415.335.V378 2002
c.1 : text	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian

Mansueto

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Holdings details from Mansueto
Call Number:	HF5415.335.V378 2002
c.1 CDRom	Available Loan period: standard loan Request from Mansueto Scan and Deliver Need help? - Ask a Librarian