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4668849 |
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ICU |
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20030601183800.0 |
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010523s2002 wiua bs 001 0 eng |
| 010 |
|
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|a 2001040046
|
| 020 |
|
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|a 0873895002 (alk. paper)
|
| 035 |
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|a 2001040046
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|a DLC
|c DLC
|d OCoLC
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| 042 |
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|a pcc
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0 |
0 |
|a HF5415.335
|b .V378 2002
|
| 082 |
0 |
0 |
|a 658.5/62
|2 21
|
| 100 |
1 |
|
|a Vavra, Terry G.
|0 http://id.loc.gov/authorities/names/n92007318
|1 http://viaf.org/viaf/9953927
|
| 245 |
1 |
0 |
|a Customer satisfaction measurement simplified :
|b a step-by-step guide for ISO 9001:2000 certification /
|c by Terry G. Vavra.
|
| 260 |
|
|
|a Milwaukee, Wis. :
|b ASQ Quality Press,
|c c2002.
|
| 300 |
|
|
|a xx, 307 p. :
|b ill. ;
|c 24 cm. +
|e 1 computer optical disk (4 3/4 in.)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
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|a Includes bibliographical references (p. 297-300) and index.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Statistical methods.
|
| 650 |
|
0 |
|a Questionnaires.
|0 http://id.loc.gov/authorities/subjects/sh85109824
|
| 650 |
|
0 |
|a ISO 9000 Series Standards
|v Handbooks, manuals, etc.
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Statistical methods.
|2 fast
|0 http://id.worldcat.org/fast/fst00876409
|
| 650 |
|
7 |
|a ISO 9001 Standard.
|2 fast
|0 http://id.worldcat.org/fast/fst00966408
|
| 650 |
|
7 |
|a Questionnaires.
|2 fast
|0 http://id.worldcat.org/fast/fst01085691
|
| 655 |
|
7 |
|a Handbooks and manuals.
|2 fast
|0 http://id.worldcat.org/fast/fst01423877
|
| 903 |
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|a HeVa
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|a (OCoLC)47023456
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|t Library of Congress classification
|a HF5415.335.V378 2002
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|t Library of Congress classification
|a HF5415.335.V378 2002
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|t Library of Congress classification
|a HF5415.335.V378 2002
|l ASR
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|b 60756970
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| 927 |
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|t Library of Congress classification
|a HF5415.335.V378 2002
|v text
|l JRL
|c JRL-Gen
|e CONE
|b 60730787
|i 7274582
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