Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /
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Author / Creator: | Vavra, Terry G. |
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Imprint: | Milwaukee, Wis. : ASQ Quality Press, c2002. |
Description: | xx, 307 p. : ill. ; 24 cm. + 1 computer optical disk (4 3/4 in.) |
Language: | English |
Subject: | |
Format: | E-Resource Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4668849 |
Regenstein, Bookstacks
Call Number: |
HF5415.335.V378 2002
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c.1 : text | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |
Mansueto
Call Number: |
HF5415.335.V378 2002
|
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c.1 CDRom | Available Loan period: standard loan Request from Mansueto Scan and Deliver Need help? - Ask a Librarian |