Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /
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| Author / Creator: | Vavra, Terry G. |
|---|---|
| Imprint: | Milwaukee, Wis. : ASQ Quality Press, c2002. |
| Description: | xx, 307 p. : ill. ; 24 cm. + 1 computer optical disk (4 3/4 in.) |
| Language: | English |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4668849 |
