Fundamentals of customer-focused management : competing through service /

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Bibliographic Details
Author / Creator:John, Joby, 1957-
Imprint:Westport, Conn. : Praeger, 2003.
Description:xx, 216 p. : ill. ; 25 cm.
Language:English
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/5053993
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ISBN:156720564X (alk. paper)
Notes:Includes bibliographical references and indexes.