Developing new services : incorporating the voice of the customer into strategic service development /

Developing new services : incorporating the voice of the customer into strategic service development /

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Bibliographic Details
Author / Creator:	Fisher, Caroline M., 1947-
Imprint:	Milwaukee, Wis. : ASQ Quality Press, 2003.
Description:	xvi, 216 p. : ill. ; 24 cm.
Language:	English
Subject:	Customer services -- Management. Customer services -- Quality control. Service industries -- Management. Service industries -- Quality control. Consumer satisfaction -- Statistical methods. Consumer satisfaction -- Statistical methods. Customer services -- Management. Customer services -- Quality control. Service industries -- Management. Service industries -- Quality control.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/5089616

Hidden Bibliographic Details
Other authors / contributors:	Schutta, James T., 1944-
ISBN:	0873895851 (Hard cover, case binding : alk. paper)
Notes:	Includes bibliographical references and index.

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.5 .F565 2003
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian