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00000cam a22000004a 4500 |
| 001 |
5089616 |
| 003 |
ICU |
| 005 |
20040813140100.0 |
| 008 |
030304s2003 wiua b 001 0 eng |
| 010 |
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|a 2003005130
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| 020 |
|
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|a 0873895851 (Hard cover, case binding : alk. paper)
|
| 035 |
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|a 2003005130
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| 040 |
|
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|a DLC
|c DLC
|d DLC
|d NhCcYBP
|d OCoLC
|
| 042 |
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|a pcc
|
| 050 |
0 |
0 |
|a HF5415.5
|b .F565 2003
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
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|a Fisher, Caroline M.,
|d 1947-
|0 http://id.loc.gov/authorities/names/n2003091134
|1 http://viaf.org/viaf/78158082
|
| 245 |
1 |
0 |
|a Developing new services :
|b incorporating the voice of the customer into strategic service development /
|c Caroline M. Fisher, James T. Schutta.
|
| 260 |
|
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|a Milwaukee, Wis. :
|b ASQ Quality Press,
|c 2003.
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| 300 |
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|a xvi, 216 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh2008117646
|
| 650 |
|
0 |
|a Customer services
|x Quality control.
|0 http://id.loc.gov/authorities/subjects/sh2009122700
|
| 650 |
|
0 |
|a Service industries
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh85120350
|
| 650 |
|
0 |
|a Service industries
|x Quality control.
|0 http://id.loc.gov/authorities/subjects/sh2010112725
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Statistical methods.
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Statistical methods.
|2 fast
|0 http://id.worldcat.org/fast/fst00876409
|
| 650 |
|
7 |
|a Customer services
|x Management.
|2 fast
|0 http://id.worldcat.org/fast/fst00885552
|
| 650 |
|
7 |
|a Customer services
|x Quality control.
|2 fast
|0 http://id.worldcat.org/fast/fst00885559
|
| 650 |
|
7 |
|a Service industries
|x Management.
|2 fast
|0 http://id.worldcat.org/fast/fst01113442
|
| 650 |
|
7 |
|a Service industries
|x Quality control.
|2 fast
|0 http://id.worldcat.org/fast/fst01113456
|
| 700 |
1 |
|
|a Schutta, James T.,
|d 1944-
|0 http://id.loc.gov/authorities/names/n2003091147
|1 http://viaf.org/viaf/267488763
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)51817556
|
| 929 |
|
|
|a cat
|
| 999 |
f |
f |
|i 7be41d29-3b80-5709-8d1c-0dacd7ca4809
|s 4ef5e4d4-d7ff-50d7-bc7c-2c010487daf9
|
| 928 |
|
|
|t Library of Congress classification
|a HF5415.5 .F565 2003
|l JRL
|c JRL-Gen
|i 5005540
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.5 .F565 2003
|l JRL
|c JRL-Gen
|e CONE
|b 64329784
|i 7630598
|
