Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

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Bibliographic Details
Author / Creator:	Allen, Danica R., 1959-
Imprint:	Milwaukee : ASQ Quality Press, 2004.
Description:	xv, 248 p. : ill. ; 24 cm.
Language:	English
Subject:	Consumer satisfaction -- Research. Customer loyalty -- Research. Customer services -- Quality control -- Research. Customer services -- Management -- Research. Marketing research -- Management. Consumer satisfaction -- Research. Marketing research -- Management.
Format:	E-Resource Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/5201441

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Other authors / contributors:	American Society for Quality.
ISBN:	0873895932 (hard cover, casebound)
Notes:	"American Society for Quality." Includes bibliographical references (p. 233-238) and index.

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Holdings details from Regenstein, Bookstacks
Call Number:	HF5415.335 .A432 2004
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian