Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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| Author / Creator: | Allen, Danica R., 1959- |
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| Imprint: | Milwaukee : ASQ Quality Press, 2004. |
| Description: | xv, 248 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5201441 |
