Complaint management : the heart of CRM /
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| Author / Creator: | Stauss, Bernd. |
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| Edition: | 1st ed. |
| Imprint: | Cincinnati : Thompson/South-Western, c2004. |
| Description: | x, 310 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5700570 |
Regenstein, Bookstacks
| Call Number: |
HF5415.52 .S83 2004
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| c.1 | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |