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00000cam a2200000 a 4500 |
| 001 |
6323634 |
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ICU |
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20071024162200.0 |
| 008 |
051128s2006 enka b 001 0 eng |
| 010 |
|
|
|a 2005034528
|
| 020 |
|
|
|a 0470091169 (pbk. : alk. paper)
|
| 035 |
|
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|a 2005034528
|
| 040 |
|
|
|a DLC
|c DLC
|d DLC
|d UtOrBLW
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a HD9980.5
|b .K375 2006
|
| 082 |
0 |
0 |
|a 658.8
|2 22
|
| 100 |
1 |
|
|a Kasper, Hans.
|0 http://id.loc.gov/authorities/names/n98063133
|1 http://viaf.org/viaf/44593199
|
| 245 |
1 |
0 |
|a Services marketing management :
|b a strategic perspective/
|c Hans Kasper, Piet van Helsdingen, Mark Gabbott.
|
| 250 |
|
|
|a 2d ed.
|
| 260 |
|
|
|a Chichester, West Sussex, England ;
|a Hoboken, NJ :
|b John Wiley & Sons,
|c c2006.
|
| 300 |
|
|
|a xvii, 554 p. ;
|b ill. ;
|c 26 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 500 |
|
|
|a Subtitle on 1999 ed.: An international perspective.
|
| 504 |
|
|
|a Includes bibliographical references (p. 511-542) and index.
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|x Management.
|
| 650 |
|
0 |
|a Customer services
|x Marketing
|x Management.
|
| 650 |
|
7 |
|a Service industries
|x Marketing
|x Management.
|2 fast
|0 http://id.worldcat.org/fast/fst01113448
|
| 700 |
1 |
|
|a Helsdingen, Piet van.
|0 http://id.loc.gov/authorities/names/n98063172
|1 http://viaf.org/viaf/64297103
|
| 700 |
1 |
|
|a Gabbott, Mark.
|0 http://id.loc.gov/authorities/names/n97105714
|1 http://viaf.org/viaf/69087429
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)62381392
|
| 929 |
|
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|a cat
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| 999 |
f |
f |
|i 7facb8eb-02d3-5b9c-a4ee-503a79ef930e
|s 31b3a29e-22d3-5be0-9ae7-d8e076f5c343
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| 928 |
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|t Library of Congress classification
|a HD9980.5 .K375 2006
|l JRL
|c JRL-Gen
|i 5137371
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| 927 |
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|
|t Library of Congress classification
|a HD9980.5 .K375 2006
|l JRL
|c JRL-Gen
|e CONE
|b 76798544
|i 8182781
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