World-class courtesy : a best practices report : a report of the National Performance Review /

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Bibliographic Details
Corporate author / creator:	National Performance Review (U.S.)
Imprint:	Washington, DC : The Review : For sale by the U.S. G.P.O., Supt. of Docs., [1997]
Description:	iv, 35 pages : illustrations ; 28 cm
Language:	English
Subject:	Administrative agencies -- Customer services -- United States. Administrative agencies -- United States -- Management. Bureaucracy -- United States. Courtesy.
Format:	E-Resource U.S. Federal Government Document Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/6512093

Hidden Bibliographic Details
Other authors / contributors:	Gore, Al, 1948-
ISBN:	0160493226 : $3.75
Notes:	Includes bibliographical references (pages 29-32). Available via Internet from the UNT Cybercemetery web site. Address as of 1/28/2003: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/courtesy/intro.html; current access available via PURL.
GPO item no.:	0851-J-01 0851-J-01 (online)
Govt.docs classification:	PRVP 42.2:W 89/2

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