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090615s2009 wiua b 001 0 eng |
| 010 |
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|a 2009023442
|
| 020 |
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|a 9780873897723 (alk. paper)
|
| 020 |
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|a 0873897722 (alk. paper)
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|a 2009023442
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|a (OCoLC)401714618
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|a DLC
|c DLC
|d CDX
|d C#P
|d UtOrBLW
|
| 050 |
0 |
0 |
|a HF5415.525
|b .H39 2009
|
| 082 |
0 |
0 |
|a 658.8/343
|2 22
|
| 100 |
1 |
|
|a Hayes, Bob E.,
|d 1963-
|0 http://id.loc.gov/authorities/names/n91076217
|1 http://viaf.org/viaf/85339849
|
| 245 |
1 |
0 |
|a Beyond the ultimate question :
|b a systematic approach to improve customer loyalty /
|c Bob E. Hayes.
|
| 260 |
|
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|a Milwaukee, Wis. :
|b ASQ Quality Press,
|c 2009.
|
| 300 |
|
|
|a xxxiii, 396 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer loyalty.
|0 http://id.loc.gov/authorities/subjects/sh97009091
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Customer services.
|0 http://id.loc.gov/authorities/subjects/sh85034965
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Customer loyalty.
|2 fast
|0 http://id.worldcat.org/fast/fst00885531
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 http://id.worldcat.org/fast/fst00885545
|
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| 929 |
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| 928 |
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|t Library of Congress classification
|a HF5415.525 .H39 2009
|l JRL
|c JRL-Gen
|i 5554964
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| 927 |
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|t Library of Congress classification
|a HF5415.525 .H39 2009
|l JRL
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|e CONE
|b 091916650
|i 8663819
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